If we have sent you the wrong rug by mistake, you must notify us of the error within 3 days of delivery at concierge@castelandco.com.au Don’t worry, we will rectify the problem for you at no extra cost to you.
RETURNS & REFUNDS
RETURNS, REFUNDS AND EXCHANGE POLICY
If you are not completely satisfied with your purchase and wish to return it, Castel + Co. offer as exchange policy. You may take advantage of this policy under the following conditions:
— You notify us within 72 hours from the date of delivery at concierge@castelandco.com.au . We will arrange pick up of the rug(s) for you. Please note there will be a nominal $100 fee for the pick and delivery of the new rug.
— The rug(s) must not have been used or damaged.
— The identification label must still be on the item(s).
— The returned item(s) must be in their original packaging or a similar suitable packaging.
In the event you don’t find anything suitable at www.castelandco.com.au a credit note will be issued for the value of your purchase and will be valid for 24 months. Please note this policy only applies to rugs purchased through the READY RUGS shop.
Castel + Co. endeavours to reproduce the colours of each rug as accurately as possible. Castel + Co. does not accept any responsibility, nor does it have any control over any discrepancy or misrepresentation of colour displayed on the Customer’s computer, phone or tablet screen. Upon receiving your rug, should there be considerable difference between the purchased rug and what is displayed on screen, Castel + Co. offers an exchange policy.
You may take advantage of this policy under the following conditions:
— You notify us within 72 hours from the date of delivery at concierge@castelandco.com.au . We will arrange pick up of the rug(s) for you. Please note there will be a nominal $100 fee for the pick and delivery of the new rug.
— The rug(s) must not have been used or damaged.
— The identification label must still be on the item(s).
— The returned item(s) must be in their original packaging or a similar suitable packaging.
In the event you don’t find anything suitable at www.castelandco.com.au a credit note will be issued for the value of your purchase and will be valid for 24 months.
It is very unlikely but should there be a case where your rug arrives with a quality defect or even damaged, please let us knows straight away and we will rectify the problem for you. Please keep the packaging, take detailed pictures of the defect and email them to us at concierge@castelandco.com.au
We cannot accept returns of items damaged through normal wear and tear.
